General terms and conditions

Effort Fine Wines Terms and Conditions

Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference.

These terms and conditions apply to all wines, spirits or other goods or services supplied by Effort Fine Wines to you (“the Customer” or “you”). Effort Fine Wines is a trading name of Jiali Sasu (company number 878 839 257 R.C.S. Paris, VAT Number: FR68 8788 39257) whose registered office address is at 52 rue de Saintonge Paris 75003 (“Effort Fine Wines”, “we” or “us”).

You can contact us by telephoning our Customer Service team on +33627585195, by email to effortfinewines@gmail.com or by post to Effort Fine Wines, 52 rue de Saintonge Paris 75003 . Telephone calls may be recorded.

How to order:

It is against the law to sell or supply alcohol to anyone under 18 years of age in the France. By placing an order you confirm that you are at least 18 years old.

All attendees of Effort Fine ticketed events must be 18 years or older. In line with the Company’s age verification policy and to comply with UK licencing law, attendees may be asked to produce photographic identification with proof of age. If you are not able to do so, you may be refused entry.

You may order wines, spirits or other goods or order tickets to wine tasting(s), dinner services, our Wine School services or other services by the various methods mentioned below (unless stated otherwise).

Guarantees and returns

Under EU rules, we repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.

If you bought a product or a service online  (by telephone or mail order), you also have the right to cancel and return your order within 14 days, for any reason and without a justification.

If you’re not sure which situation applies to you, you can also try our consumer rights tool to help you understand your rights when you shop in the EU.


You may order by:

Our Contract with you

Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and, in the case of wines and goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and us.

On acceptance of your order (application) for a place at any of our ticketed events we will despatch tickets which you are requested to bring with you. Customers are requested not to bring children or pets. You may not be admitted if you do so. 

If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because certain goods are out of stock, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.

Description & Prices

The description and prices payable for the items or services that you order are set out in our emails, price list, brochure and/or website. If, by mistake, we have underpriced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned or, if we are not despatching an item, within 7 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree to pay the correct price in which case we will proceed with your order. In the event that you have been overcharged for an item, a full refund of the difference will be given.

We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.

Unless otherwise stated, prices listed for wines are quoted per bottle and per case, and include VAT at the current rate.

Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold. If any other currency is stated, this is subject to currency fluctuations and is an indication only.

Payment terms and non-payment

Standard payment terms: Our standard policy is to process payment at the time of ordering. On occasion, this may not be required, for example, when a Cellar Plan customers is purchasing within their three months’ Cellar Plan credit allowance, or for orders for Fine Wine offers, or when a consented payment method has not been registered. In such instances, we will confirm customer orders for a wine allocation and then request payment within seven days by bank transfer or payment card. If payment is not received, we reserve the right to cancel the allocation.

Our Cellar Plan Credit Policy: Cellar Plan members can use a maximum of three months’ advance Cellar Plan payments as credit to help fund purchases from Effort Fine Wines. However, if the outstanding balance exceeds this advance credit amount, customers are required to make a payment in accordance with our Standard Payment Terms.  

Effort Fine Wines payment terms: Purchases cannot be acquired on credit terms as Effort Fine Wines is a marketplace platform, so payment is required at point of ordering. For high-value purchases exceeding card payment limits, we will hold your order for five working days to allow for a bank transfer. Should funds not be received within five days, we would be obliged to cancel the order.

Registering a default payment card: In order to make payment as simple as possible we recommend that customers register a default payment card with us.

With your permission, we can automatically charge your default card, either at the time or shortly after confirming your allocation. If you would like us to do this, we do require your consent, which you can give by emailing effortfinewines@gmail.com. Please do not include your credit card details within this email.